Archive for September 2017

Ledger Nano S – Stuck on “Update” display & unable to install firmware

A few days ago, I received the Ledger Nano S, a hardware wallet for cryptocurrencies. Unfortunately, my device got stuck so I was unable to use it anymore.


After a firmware update failed, my device got stuck on the “Update” display. I followed the instructions on the support page of Ledger Wallet without success. Within the Ledger Manager app (in Chrome), I was unable to update the firmware. I was left with a device with “Update” on the display and I could not reset the device or redo the firmware update.

Since it was weekend and Ledger Wallet has to deal with a huge number of messages, I would not get a quick response. Because of this, I searched for a solution myself.

Nano S issue

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