A few days ago, I received the Ledger Nano S, a hardware wallet for cryptocurrencies. Unfortunately, my device got stuck so I was unable to use it anymore.
After a firmware update failed, my device got stuck on the “Update” display. I followed the instructions on the support page of Ledger Wallet without success. Within the Ledger Manager app (in Chrome), I was unable to update the firmware. I was left with a device with “Update” on the display and I could not reset the device or redo the firmware update.
Since it was weekend and Ledger Wallet has to deal with a huge number of messages, I would not get a quick response. Because of this, I searched for a solution myself.